NESS Super Helpline

Telephone: 1800 022 067 (free call)
+61 2 9199 7191   (outside Australia)
8:30am – 6:00pm (Sydney time) Monday to Friday

Write to us

NESS Super
​Locked Bag 20
Parramatta NSW 2124

Email: nessadmin@nesssuper.com.au

Trustee Office

Your feedback is important to us, good or bad. If you are dissatisfied with our products or service we want to hear from you so we can do better in the future. We take all feedback seriously and will ensure your concerns are resolved as effectively as possible.

Senior Member Services Manager
Simon Horrod
Telephone: (02) 8039 1384
Mobile: 0414 946 933
Email: simon@nesssuper.com.au

Employer Services Manager
Steve Osborne
Mobile: 0436 000 401
Email: steve.osborne@nesssuper.com.au

Complaints

NESS Super has established a procedure to deal fairly with member complaints. All complaints will be handled in a courteous and confidential manner and will be properly considered and dealt with within 90 days. There is no fee for lodgement or management of your complaint. If you have a complaint, please write to:

NESS Super Complaints Officer
​Locked Bag 20
Parramatta NSW 2124

Email: nessadmin@nesssuper.com.au   Telephone: 1800 022 067

Australian Financial Complaints Authority

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free for members.

Website: www.afca.org.auOpens in new window     Email: info@afca.org.au     Telephone: 1800 931 678